Lifeline Plus

Our Group Personal Accident and Business Travel insurance covers serious work-related injuries and a host of travel emergencies when employees are away on business.

Why Choose AIG Lifeline Plus Group Personal Accident & Business Travel?

In an increasingly global environment – where business travel requires unprecedented levels of planning and coordination – AIG Lifeline Plus provides far-reaching emergency travel assistance. With decades of experience managing the unique risks associated with travel, AIG offers deep underwriting expertise and strong multinational capabilities.

Our emergency travel assistance services are provided by AIG’s own travel assistance company, AIG Travel. This enables us to deliver seamless support to our clients – from the initial call for help through to the resolution of a claim.

And when serious work-related injuries occur, our personal accident cover provides payments for temporary and life-changing injuries, as well as financial benefits that help to lighten the psychological impact of accidents and aid in the road to recovery.

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Trade on AIG eXtra & Acturis

For SME clients, brokers can also quote and bind Lifeline Plus online via our award-winning AIG eXtra platform and Acturis.

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The AIG Advantage

Where We Can Help

AIG group personal accident and business travel insurance is suitable for a wide range of organisations, from SMEs to multinationals across almost all industry sectors.

Appetite and Sweet Spots

Underwriting Expertise

Whatever the request, our highly experienced underwriting teams provide rapid expert responses and have the proven capability to create flexible solutions.

Multinational Capabilities

At AIG, we think global and act local. We have deep underwriting knowledge across the globe and strong multinational capabilities to structure worldwide programmes.

Virtual Medical Care

UK GPs provide virtual medical advice, prescriptions and referrals, while medical experts are available for a second medical opinion on an existing diagnosis or treatment plan.

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24/7 Assistance

We offer direct access to our global AIG Travel assistance centres through a single phone number, 24/7/365. There’s even a quick-call help button on our travel assistance app.

Geared Up for Growth

Our brokers benefit from AIG’s dedicated A&H underwriters throughout the UK (both in London and our regional offices). We offer strong support for broker growth and client servicing.

AIG Lifeline Plus Group Personal Accident & Business Travel Solutions

Lifeline Plus cover, tools and resources work together to keep employees informed and as safe as possible while they’re travelling for business.

AIG Lifeline Plus Product Summary

PDF file - 1.4MB

What's Inside Lifeline Plus Brochure

PDF file - 1.5MB

When a serious work-related injury occurs, our specialist claims teams are on hand to help. We handle thousands of accidental injuries a year, making single cash payments for life-changing injury claims, weekly payments for temporary ones as well as a wide range of additional supporting payments.

Key features and cover include:

Accidental death benefits
Loss of limbs
Loss of sight, speech and hearing
Permanent disability
Temporary disability
Cosmetic reconstruction (following certain valid claims)
Recovery support
Role retraining
Lifesaver benefit

(Refer to your policy wording and schedule for full details of benefits, terms, conditions and exclusions.)

Our global assistance company, AIG Travel, with its worldwide network of travel, medical and security specialists, provides a wealth of services to help keep travelling employees comfortable, informed and safe wherever they’re going.

Whether it’s concierge services to arrange concert tickets and business gifts, help locating lost luggage at the airport or even travel security awareness training in preparation for an upcoming trip – we’re on hand 24/7 to help.

Key features and cover include:

24/7 travel assistance
Concierge service
Pre-crisis consultancy
Security and safety advisories, global risk analysis
24/7 travel and security alerts
Flight, hotel and rental vehicle re-bookings
Cash transfer assistance
Telephone interpretation assistance
Message relay to family, friends or business associates
Embassy or consulate referral
Security awareness training
Country reports and city guides
Translation tools and resources

(Refer to your policy wording and schedule for full details of benefits, terms, conditions and exclusions.)

When things take a turn for the worse, people may need support on the ground or assistance in getting out quickly. AIG has global evacuation expertise and rapid crisis response capabilities, which can be upgraded with our Crisis Plus extension, an advisory service designed to help you deal with an increased range of threats.

Expert medical support is also available 24/7. What’s more our concierge claims service aims to settle baggage and money claims in under 15 minutes over the phone.

Key features and cover include:

Insured risks

Medical and emergency travel expenses and repatriation
Personal legal liability and expenses
Lost, stolen or accidentally damaged personal property and business equipment
Cancellation, curtailment, disruption and delay to travel
Lost passport and travel documents replacement
Vehicle rental excess
Family travel assistance for compassionate visit
Ongoing hospital treatment
Political and natural disaster evacuation
Hijack, kidnap and ransom
Lost or stolen personal money

Help and advice

Security advice
Help in sending medication and medical equipment
Help in arranging emergency return travel
Lost baggage location assistance

(Refer to your policy wording and schedule for full details of benefits, terms, conditions and exclusions.)

The Crisis Plus optional extension to Lifeline Plus allows organisations of all sizes and industries the access to 24/7 expert security consultancy support in the event of a crisis or a possible crisis. It is suitable for small and medium sized businesses that do not have their own in-house security consultancy function or crisis management plan, and for larger organisations looking to augment their existing security teams.

Learn more about Crisis Plus [PDF]

Lifeline Plus Business Travel

Learn more about Lifeline Plus and the many tools and resources AIG provides to support employees while they are abroad on business.

Lifeline Plus: Tools & Resources

Virtual Medical Care

Virtual Medical Care is a complimentary service provided with Lifeline Plus and a tangible benefit employers can offer their staff. It provides unlimited, round-the-clock access to UK GPs for virtual consultations and medical advice as well as expert second medical opinions on an existing diagnosis or treatment plan.

Virtual Medical Care Brochure [PDF]

AIG Travel Assistance App

The app is a multi-faceted, on-the-go tool for travellers. Features include a quick-call help button for 24/7 assistance, app check-in feature so employers know staff have arrived safely, and pre-trip security awareness training to support duty-of-care obligations.

AIG Travel Assistance App Brochure [PDF]

MyLifeline Assistance Website

The MyLifeline assistance website offers self-service tools and up-to-date insights about destinations so travellers can start to manage their trips before they even take off.

MyLifeline Assistance Website