Crisis Solution

AIG provides holistic insurance and risk consultancy to protect businesses and individuals against a range of crises.

Why Choose AIG for Crisis Solution

AIG Crisis Solution combines insurance with consultancy to keep businesses and people safe. We cover all industry types along with high- and mid-net-worth individuals and families worldwide. Our expert adjusters handle a wide range of perils in our policies, including extortion, kidnap, detention, hijack, express kidnap, disappearance, and political repatriation.

We also offer Risk Consultancy expertise to provide immediate support for our customers around the world. No matter the size of the business, family wealth or claim, a dedicated claims adjuster and a specialist response consultant will work to resolve the incident, lessen financial and reputational impact and minimise disruption.

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The AIG Advantage

Where We Can Help

Our Crisis Solution offering is designed for businesses and organisations in all sectors and geographies throughout the world. Read more about where we can help.

Appetite and Sweet Spots

Deep Experience

With over 45 years crisis management and Kidnap and Ransom experience worldwide, we have one of the leading underwriting and claims teams in this market and have built up one of the largest commercial client portfolios of any insurer.

Local Expertise

Our Crisis Solution staff are embedded in multiple AIG offices throughout the world. This means we are able to support our clients with local market knowledge and expertise across multiple countries and jurisdictions.

Global Response

Our global response partner has the largest response team in the industry located across 16 strategic centres worldwide. This means we can deliver timely expert response, throughout the majority of industry sectors, regardless of operational environment or crisis complexity and across multiple countries and jurisdictions.

Claims help when it matters most

Deep Crisis Management claims experience from traditional kidnap and extortion to threat, assault and activist events and our global network of claims specialists, supporting clients and brokers whenever and wherever they need it.

Learn more about Crisis Solution claims [PDF]

AIG Crisis Solution

Crisis Solutions Product

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Crisis Solutions What’s Inside

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Our core Crisis Solution policy provides access to world class security response consultants and financial reimbursement for 8 principal perils: Extortion, Kidnap, Detention, Hijack, Express Kidnap, Disappearance, Political Repatriation and Threat.

Access to our world class security consultants Crisis24 to help resolve and mitigate an event:

World leading recruitment: experience professional working to the highest possible standards
Global operating model: consultants based strategically across 16 global locations
Flexible crisis deployment: up to four consultants deployed upon notification of an incident
Proven and tested expertise: established in 1990

In the event of an incident, covered costs include:

Ransom and ransom lost in transit
Legal liabilities
Personal accident benefits
Additional expenses: (including but not limited to) travel, medical and security expenses

Optional cover extensions include:

Crisis Complete covering a wide range of crisis events
Hostage Crisis offering rapid expert response
Business Interruption costs
Assault incident involving a lethal weapon
Product extortion for manufacturers, retailers and wholesalers
Stalking and persistent threats to personal safety

Crisis Complete is a bespoke product, available to companies of all sizes, developed through conversations with brokers and clients. It responds not only to actual events, but also to the likelihood or suspicion that an event may occur and, in this way, offers clients’ security teams extended capacity at critical moments. Crisis Complete service covers a wide range of crisis events and provides bespoke access to AIG’s in-house consultants and vast partnership network, allowing our clients to pro-actively and cost effectively outsource or enhance its security management.

Crisis Complete Brochure [PDF] Crisis Complete Summary [PDF]

AIG’s Maritime Piracy is designed for any ship owner or charterer. It can be arranged for single vessels or for fleets and can be purchased on an annual basis or for individual transits. It not only covers financial losses but also delivers world leading crisis management and security consultancy to support policyholders facing a piracy incident and to reduce the risks of suffering a piracy loss in the first place.

AIG Maritime Piracy [PDF]

Organisations may need to move their people to ensure their safety in the face of natural catastrophes, conflicts, political violence, riots or health emergencies. AIG’s evacuation policy provides extraction management including: travel logistics advice and assistance, financial assistance, relocation support, intelligence and risk analysis support, liaison with external agencies.

Secure Assistance For Evacuation (S.A.F.E.) [PDF]

Receive insurance support following an incident involving a lethal weapon. Coverage extends to Crisis Response, Crisis Communications, Public Relations, Legal Liability, Business Interruption costs, physical and psychological injury and clean-up costs. This is supported with a consultancy program designed to help employers and employees plan for, and respond to, these critical incidents.

Armed Assault Summary [PDF]