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Claims

The AIG UK claims team delivers personal and proactive support at every step of the claims process for effective, expedient resolutions

Delivering excellence in the moments that you need us most

At AIG UK, it’s our priority to resolve claims as quickly as possible whilst providing the support our customers need to get back on their feet. We apply decades of experience not only to help individuals and businesses recover losses, but can help prevent those losses from happening in the first place. Our global claims data, fraud trend analysis and expertise around new exposures enable us to manage and mitigate risks for clients across multiple industries and scenarios.

The AIG UK Claims Advantage

Claims Specialisation

Our Claims Adjusters are specialised by line of business, meaning each client gets the right expert to manage their claim. Throughout our global network, we empower our decision makers to apply their technical expertise to the customer, claim and geographical location.

Customer Focus

We are committed to partnering with our clients and brokers, using decades of knowledge of our clients’ businesses to deliver a differentiated claims service experience. Our proactive response to claim notifications ensures that our clients know who has taken ownership of their claim from an early stage.

Insights & Emerging Risks

AIG innovation, thought leadership, and pre-loss planning meetings provide key insights and education for our clients, big or small. Our global footprint yields valuable data that helps us better understand and manage distinct risk factors across different sectors and scenarios.

Report a Claim

Each of our risk solutions has its own dedicated claims team so we can give your claim the attention it deserves. Click the button and we'll show you the appropriate contact information or next steps.

START YOUR CLAIM

What to do if you need to make a Travel Claim

If you need to make a claim under your travel policy you should notify AIG as soon as reasonably possible after the event. 

Within this guide, we note the typical documentation you'll need for each type of travel claim to ensure we can process your claim as soon as possible.

 

Download: What to do if you need to make a Travel Claim [PDF]

What to expect when you file a claim

With every claim, big or small, we take pride in delivering responsive, fair and professional service. Our global experts will maintain open and regular communication with you throughout the lifecycle of the claim.

Notification

The claims process starts when you contact your local AIG office or your broker.

Assignment

Your claim is timely assigned to a claims handler whose skills and experience match your needs.

Processing

The claims process starts shortly after your claims professional is assigned, reviewing the details and establishing relevant contacts.

Resolution

We are with you through claims resolution, whether it be through direct discussions, negotiations, or legal proceedings.