- INDIVIDUALS
- BUSINESSES
AIG Direct
Heart Attack and Stroke Cover Claims
All claims for: Heart Attack & Stroke Cover
To claim, simply contact us as soon as possible after the incident by either calling or downloading a claim form. Completed claim forms may be returned to aigdirect.claims@aig.com
Download a Heart Attack & Stroke Claim Form (PDF)
Cancer Cover Claims
All claims for: All Cancer Cover, Female Cancer Cover & Male Cancer Cover.
To claim, simply contact us as soon as possible after diagnosis by either calling or downloading a claim form. Completed claim forms may be returned to aigdirect.claims@aig.com
+44 (0)800 048 1652 All Cancer Cover
+44 (0)800 980 4314 Female/Male Cancer Cover
Download a Cancer Claim Form (PDF)
Fatal Accident Claims
All claims for: Personal Accident Cover & Over 50’s Accident Cover.
To claim, simply contact us as soon as possible after the accident by either calling or downloading a claim form. Completed claim forms may be returned to aigdirect.claims@aig.com
Important Information.
Sections 1, 2, 3, & 5 of the claim form should be completed by you and Section 4 should be completed by either your GP or the medical consultant. We do not pay any fees charged by your GP or consultant for their completion of the form.
If we need to obtain further medical evidence we’ll always let you know who we have written to and will keep you regularly updated on the progress of your claim. The cost of any additional reports we require will be paid by us.
Please provide a copy of either the interim or final death certificate with the completed report form.
Download a Fatal Accident Claim Form (PDF)
Personal Accident Claims
All claims for: Personal Accident Cover & Over 50’s Accident Cover.
To claim, simply contact us as soon as possible after the accident by either calling or downloading a claim form. Completed claim forms may be returned to aigdirect.claims@aig.com
If you are a customer who has purchased a PAX Personal Accident Plan. Please complete and return the REPORT FORM HERE
Important Information.
Sections 1, 2, 3, & 5 of the claim form should be completed by you and Section 4 should be completed by either your GP or the medical consultant. We do not pay any fees charged by your GP or consultant for their completion of the form.
If we need to obtain further medical evidence we’ll always let you know who we have written to and will keep you regularly updated on the progress of your claim. The cost of any additional reports we require will be paid by us.
Download a Personal Accident Claim Form (PDF)
Hospital Cash
All claims for: Hospital Cash
To claim, simply contact us as soon as possible after the incident by either calling or downloading a claim form. Completed claim forms may be returned to aigdirect.claims@aig.com
Download a Hospital Cash Claim Form (PDF)
Surgery Cash
All claims for: HealthNow, 1UFlexicare, and Surgery Cash. To claim, simply contact us as on
Group Personal Accident & Travel
Lifeline Plus
If you need emergency assistance, call
Making an insurance claim should be straight forward and stress free – here are some simple steps to follow when making a claim:
Inform the insurance contact for your organisation
Call our claims team on
You can also notify your claim online – either by logging into the Travel Assist website (click orange button) and then selecting the ‘File a Claim’ option; or you can access the easy- to-use claims tool available in our mobile app.
To download the app, go to the Apple App Store or Android Play Store from your smartphone and search ‘AIG Business Travel App’. Please note you will need your employer’s business travel policy number to register for these tools.
Or download, complete and return one of our claims forms (as below)
Loss of and Damage to Property (PDF)
Personal Accident and Sickness (PDF)
Cancellation / Curtailment (PDF)
Medical Expenses (PDF)
Medical Certificate (PDF)
Fatal Accident (PDF)
If you have a baggage claim please contact our Concierge Service on
This type of claim can usually be settled quickly over the phone
If you are completing a form ensure that you attach the required documentation. We will need the following:
Evidence of your trip - travel tickets or itineraries or similar
Confirmation of the incident - official reports or third party correspondence
Details of the financial impact - receipts, cancellation invoices, replacement quotes or similar
Then send all documentation to us by email, post or fax:
A&H Claims, American International Group UK Limited
The AIG Building
2-8 Altyre Road
Croydon
Surrey
CR9 2LG
We will then send you confirmation that we have received your correspondence and provide you with a case reference number
If you do not hear from us within 10 working days of sending us your documentation then please contact us again.
Private Client Group
Private Clients
For Home, Motor & Collections claims please contact us at
Alternatively, between 9am – 5pm, Monday to Friday please call us at
For Yacht claims please contact us at
Marineclaimslondon@aig.com or call
Crisis Containment
Crisis Containment
To submit a Crisis Containment claim please call our Crisis Centre Hotline.
If requested by our hotline, please forward a detailed written notice to:
Major Loss Casualty Claims Manager
American International Group UK Limited
58 Fenchurch St
London
EC3M 4AB
Please have the undernoted information available when calling the Crisis Hotline to ensure the relevant experienced consultant allocated to the Insured can provide the appropriate assistance and support:-
- Policy number. If the Insured is unsure where the policy number is, please refer to the policy Schedule attached
- The Insured’s contact details including email address and landline or mobile telephone number for contact purposes
- A brief overview of the circumstances concerning the incident
Legal Expenses
Legal Expenses
To submit a Legal Expenses claim or to request legal advice, please call our Legal Helpline.
PrivateEdge
Financial Lines
Financial Lines
To submit a claim for Financial Lines please email the notification through to
For a Directors & Officers notification
For a Crime notification
For a Professional Indemnity notification
For a Financial Institution notification
Please note. If you have a ‘Lexington’ Policy then please send all notifications through to
Liabilities
Liabilities
For Employers and Public Liability notifications please call us.
(0)20 8680 7254 Monday to Friday, 9am - 5pm
Alternatively please complete and return the report form to
Report Form (PDF)
Environmental Impairment Liability
- Pollution Legal Liability
- EnviroPro
- Contractors’ Pollution Liability
To notify AIG of any Loss or Claim first made against the Insured please notify (in writing) using the following e-mail address in accordance with notification provisions as set out in Policy Terms and Conditions:-
Motor Fleet
Motor Fleet
Motor Fleet claims may be reported 24 hours a day, 7 days a week via our Report Line number.
Property
Property
Property claims may be reported 24 Hours a day, 7 days a week via our Report Line number.
+44 (0)345 266 0582 At any time
Alternatively please complete and return the report form to
Report Form (PDF)